Help centre
How can we help?
Short guides to setting up Ansa, teaching it about your business and adding it to your website.
Popular articles
- What Ansa is and how answers workAnsa is an AI customer-support assistant for small businesses. It answers from your own information, and says so honestly when it doesn't know.
- Set up Ansa in 10 minutesSet up Ansa in 10 minutes: create your free account, let Ansa read your website, test a few questions, then publish your AI chat assistant.
- Add your websiteTeach Ansa from your website: it reads your pages, including ones built with JavaScript, up to your plan's page limit, and re-reads them when your site changes.
- Upload documentsUpload documents to teach Ansa from price lists, menus, brochures and FAQs in PDF, Word, TXT or Markdown. File size limits and scanned PDFs.
- Add Q&A pairs for exact answersAdd Q&A pairs in Ansa for exact answers: when a customer asks something close to your question, Ansa replies with your answer word for word.
- Fill the gaps from unanswered questionsFill the gaps in Ansa's knowledge: see every customer question it couldn't answer, and teach it the answer in one step with a Q&A pair.
Getting started
What Ansa does, how it answers, and your first ten minutes.
Teaching Ansa
Add your website, documents, snippets and exact answers.
Putting Ansa on your site
Install the chat bubble, share your chat link and make it yours.
- Add Ansa to any website
- Add Ansa to WordPress
- Add Ansa to Wix
- Add Ansa to Squarespace
- Add Ansa to Shopify
- Add Ansa to Webflow or Framer
- Share your chat link
- Limit which websites can show your chat
- The chat bubble isn't showing
- Customise your assistant
- Connect your WhatsApp number
- Connect Ansa to Slack
- Answer order questions from Shopify or Stripe
- Take bookings in the chat
Plans & billing
Limits, upgrades, cancelling, receipts and refunds.
Privacy & data
What we store, what we never do with it, and how to delete it.
Troubleshooting
Wrong answers, too many “I’m not sure” replies, slow starts.
Still stuck?
Email us and a person will reply. If it’s about your chat, include your website address.
Ask Ansa
Our own Ansa assistant, answering from these articles. If it can’t help, email hello@ansa.chat.
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