What Ansa is and how answers work
Ansa is an AI customer-support assistant for small businesses. It answers from your own information, and says so honestly when it doesn't know.
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Ansa is an AI customer-support assistant for small businesses. It answers your customers' questions, day and night, using only the information you give it. It works as a chat bubble on your website or as a link you share. On Starter, Pro and Business it can answer on WhatsApp, and on Business your team can ask it questions in Slack.
Where Ansa's answers come from
Everything you add in Knowledge:
- Your website
- Documents, like price lists and menus
- Text snippets for anything not written down elsewhere
- Q&A pairs for exact answers
Ansa doesn't search the internet or guess prices, dates or phone numbers.
When Ansa doesn't know
It shows your When Ansa doesn’t know message from Appearance, plus a button to contact you if you've added a Contact link.
The question is saved under Unanswered questions so you can add the answer. See Fill the gaps from unanswered questions.
Good to know
- Ansa replies in the customer's language and sticks to your business.
- Each reply uses one answer from your monthly allowance. You're never charged extra. See Plans and limits.
- Your data is never used to train AI. See Your data is never used to train AI.
- You can also manage Ansa from Claude or ChatGPT. See Connect Ansa to AI tools.
Ready? Set up Ansa in 10 minutes.
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