What happens at your monthly limit
What happens at your Ansa monthly limit: a warning at 80% of your answers, a polite pause at 100%, and you are never charged extra.
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Ansa never charges for extra answers: no overage fees, no automatic upgrades.
At 80% of your answers
A banner on your dashboard warns you that at the limit, visitors see your contact details instead of answers until next month.
At 100% of your answers, Ansa pauses
- The chat bubble is hidden from new visitors.
- Your chat link says the assistant isn't available, with a button to your Contact link if set.
- Anyone mid-chat, and WhatsApp customers, are asked to contact you directly.
- Your knowledge, settings and conversations are kept.
Your dashboard shows Your assistant is paused for visitors, with the date it switches back on.
When Ansa switches back on
- At the start of next month (date in Usage & plan).
- Straight away if you upgrade.
Knowledge over the size limit
A new source that doesn't fit is marked Needs attention and isn't used until you make room or upgrade. Existing sources keep working.
Tip: set a Contact link in Appearance so customers can reach you while Ansa is paused.
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