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The first reply is slow

Why Ansa's first reply after a quiet spell can take a few extra seconds, how long reading your website takes, and what response times are normal.

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The first reply after a quiet spell

The first reply after a quiet spell can take a few extra seconds. Later replies are faster. This is normal.

Reading your website takes a minute or two

Most websites take a minute or two to read; large ones a few minutes. You can leave the page while it works.

"You're sending messages a little fast"

If someone sends lots of messages very quickly, Ansa asks them to wait a few seconds and shows when they can try again. This protects your monthly answers.

Still slow?

If every reply is slow, email hello@ansa.chat with your chat link and roughly when it happened.

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Email us and a person will reply. If it’s about your chat, include your website address.