Connect Ansa to Slack
Let your team ask Ansa questions in your own Slack workspace: who can add it, where it answers, inviting it to channels, and disconnecting.
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Your team can ask Ansa questions in Slack and get the same answers your customers get. Included on Business.
What you need before you start
- Owner or admin role in Ansa. Editors can't add or remove Slack.
- Permission to add apps in Slack. Slack tells you if an admin needs to approve it.
Add Ansa to Slack
- Open Deploy and find Answer your team in Slack.
- Click Add to Slack.
- Pick your Slack workspace at the top right, then click Allow. Finish within 10 minutes, in the same browser.
- Make sure your assistant is Published (top of Deploy).
If you run several assistants, switch to the right one in the sidebar first. Each assistant can be in one Slack workspace, and each Slack workspace answers from one assistant.
Invite Ansa to Slack channels
Ansa only answers in channels it's in. In each channel, type:
/invite @Ansa
Ask Ansa a question in Slack
- In a channel: mention it, for example "@Ansa what time do we close on Sundays?".
- In a direct message: find Ansa under Apps in Slack's sidebar.
- Follow-ups: reply in the thread and mention @Ansa again.
Ansa answers in a thread, and only reads messages that mention it or are sent to it.
Slack in your dashboard
- Questions appear in Conversations labelled Slack. Slack names aren't stored.
- Questions Ansa couldn't answer appear under Unanswered questions.
- Deploy shows the status: Answering, Connected (your assistant is a draft) or Needs attention. For Needs attention, disconnect and add Ansa to Slack again.
What Slack costs
Nothing extra. Each answer uses one answer from your plan. If you run out, Ansa replies that it's temporarily unavailable. If your plan changes to one without Slack, Ansa says Slack answers are part of the Business plan.
Disconnect Slack
On Deploy, under Answer your team in Slack, click Disconnect and confirm. Removing the app in Slack, or deleting the assistant or your Ansa account, also disconnects it. Past conversations stay in Conversations.
Common questions about Ansa in Slack
Why didn't Ansa answer in a channel? Check it's been invited (/invite @Ansa) and the message mentions @Ansa, including replies in a thread.
Can customers use it? No, only people in your Slack workspace. For customers, use your website chat or chat link.
What does Ansa keep? The questions and answers, in your dashboard. See What we store.
Questions? Email hello@ansa.chat.
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