Add text snippets

A text snippet is a note you write for Ansa, for anything that isn't on your website or in a document.

Add a snippet

1. Open Knowledge and choose the Text snippet tab.
2. Add a Title, for example "Delivery areas".
3. Write the Text as you'd explain it to a new member of staff.
4. Click Add snippet. Ansa uses it within seconds.

Good topics: delivery, returns and refunds, opening hours (including holidays), how to book or pay, short price lists.

Tips for clear snippets

• One topic per snippet, such as "Delivery" and "Returns" separately.
• State facts plainly. "We deliver in Lagos and Abuja. Delivery takes 2–3 working days and costs ₦2,500."
• Use your customers' words. If they say "shipping", mention shipping as well as delivery.

Edit or remove a snippet

In the Source library, click the pencil icon, make your changes and click Save changes. Ansa re-reads it when you save. To remove a snippet, click the bin icon and confirm with Delete.

For one exact answer to one exact question, use a Q&A pair.